Manage Registrations

Learn how to view, edit, and manage registrations for a community event in PEARS.

After your event is published and participants begin registering, use the Manage Registrations section to view registration details, mark attendance, process payments, and send confirmations.

Navigate to Registrations

Open an existing community event and click the Registrations tab in the progress panel. The registrations list displays all current registrations with participant names, registration types, payment status, and attendance status.

TIP: Registrants who registered others but are not attending themselves display a Registration Type of "Non-Participant" and a Payment Status of "No Charge."

View and Edit a Registration

1

Open a Registration

On the Registrations page, click the name of a registrant or the Edit button next to a registration to open the registration detail view.

2

Review Registration Details

The registration detail view displays all information submitted by the registrant, including:

• Registrant name and contact information

• Registration type selected

• Session selections (if the event has multiple sessions)

• Custom form responses (if a custom registration form was configured)

• Payment status and amount (if the event has fees)

3

Edit Registration Information

Update any registration fields as needed and click Save to apply the changes.

Mark Attendance

1

Select Registrations

On the Registrations page, check the box next to one or more registrations you want to update.

2

Mark as Attended

Click the Mark Attended button to record that the selected registrants attended the event. The attendance status updates in the registrations list.

TIP: You can also mark attendance individually by opening a registration and checking the Attended checkbox on the registration detail view.

Mark as Paid

1

Select Registrations

On the Registrations page, check the box next to one or more registrations you want to mark as paid.

2

Mark as Paid

Click the Mark Paid button to update the payment status for the selected registrations.

Send Confirmations

1

Select Registrations

On the Registrations page, check the box next to one or more registrations you want to send confirmations to.

2

Send Confirmation Messages

Click the Send Confirmation button to send the configured confirmation message to the selected registrants. The confirmation message is based on the registration type and the templates configured in the Confirmations section.

NOTE: Confirmation messages are sent to the email address provided during registration. Verify that the email addresses are correct before sending.

Resend or Follow-up on a Single Registration

Open a registration's detail view to send a follow-up email for that registrant. The available email actions depend on whether the registration is complete:

• Resend Confirmation Email -- Available for complete registrations. Sends the registration confirmation again using the registration type's confirmation message.

• Send Incomplete Email -- Available for incomplete registrations. Sends a short reminder with a link the registrant can use to finish signing up.

TIP: Demographic responses (ethnicity, race, age, gender) are never included in confirmation emails. The recipient sees a "User responses to demographic questions are hidden." message in their place, matching the hidden-data behavior on the Manage Registrations page.

Delete a Registration

To remove a registration entirely, open its detail view and click Delete Registration.

NOTE: Delete Registration is only available to Event Administrators (assigned through the PEARS Directory). Most users can only cancel a registration; the Delete option is hidden from them so the registration history is preserved.

Bulk Actions

The Registrations page supports bulk actions for managing multiple registrations at once. Check the boxes next to the registrations you want to update, then select an action from the bulk actions menu:

• Mark Attended -- Record attendance for the selected registrations.

• Mark Paid -- Update payment status for the selected registrations.

• Send Confirmation -- Send confirmation messages to the selected registrants.

TIP: Use the Select All checkbox at the top of the list to quickly select all registrations on the current page.