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Contact PEARS Support

Email: support@pears.io
Phone: (785) 789-3199
Hours: Mon – Fri, 8am – 5pm (CST)
See the status of PEARS here.

The PEARS Support Team will be out of office for the following time frames. Someone will be monitoring support requests for any urgent bugs, but otherwise, we’ll respond once we’re back in office.

• Thursday, November 28th – Friday, November 29th (Thanksgiving)
• Tuesday, December 17th – Thursday, December 19th (Canopy Staff Retreat)
• Monday, December 23rd – Friday, December 27th (Week of Christmas)
• Wednesday, January 1st (New Year’s Day)

Success Stories

October 25, 2024July 6, 2023 by Joel

Success stories in PEARS feed into the Success Stories section in National PEARS.

A video walkthrough of this mapping document is provided here:

Logic Applied

Records Included:

Only records attached to the selected Reporting Year (i.e., 2023)
Only records with the “SNAP-Ed” Program Area attached
Only records that are marked as complete
Only records with a “Project name” selected

Records Excluded:

Any record entered by Canopy staff or test users

Additional Logic:

Respect “Noteworthy” filter in PEARS. If user chooses to only include stories marked as “Noteworthy”, only those will be included. Otherwise, all stories will be included.
Success stories do not import Attachments into N-PEARS at this time.

Field Mapping

PEARS Field	Location in PEARS	N-PEARS Field	Location in N-PEARS	Calculation
Story Title	General Information	Story Title	Success Stories -> [Story Record] -> Basic Information	One Success Story in N-PEARS will be created for each Success Story meeting the logic criteria imported from PEARS.
Site or Organization	General Information	Location	Success Stories -> [Story Record] -> Basic Information	If a site is specified for the Success Story in PEARS, the Location field will be populated with the City of that site.
Unit	General Information	Location	Success Stories -> [Story Record] -> Basic Information	If a site is not specified for the Success Story in PEARS, the Location field will be populated with the name of the Unit attached to the Success Story in PEARS.
Site or Organization	General Information	Site(s) or Organization(s)	Success Stories -> [Story Record] -> [Basic Information] ->	If a site is specified for the Success Story in PEARS, this field will be linked to that site.
Background	Story	Background	Success Stories -> [Story Record] -> The Story	This field will be truncated to 250 words if it is longer than 250 words in PEARS.
Story Narrative	Story	Story Narrative	Success Stories -> [Story Record] -> The Story	This field will be truncated to 500 words if it is longer than 500 words in PEARS.
Favorite Quote	Story	Favorite Quotes	Success Stories -> [Story Record] -> The Story	This field will be truncated to 150 words if it is longer than 150 words in PEARS.
Project	SNAP-Ed Custom Data	Activity Name	Success Stories -> [Story Record] -> Basic Information
Types of partners involved	SNAP-Ed Custom Data	Types of Partners Involved	Success Stories -> [Story Record] -> Basic Information
Related Framework Indicators	SNAP-Ed Custom Data	Related Framework Indicators	Success Stories -> [Story Record] -> Basic Information	All related framework indicators attached to the Success Story in PEARS will be attached to the Success Story in N-PEARS.