> For the complete documentation index, see [llms.txt](https://support.pears.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.pears.io/engage/community-relationships/communication-preferences.md).

# Communication Preferences

The Communication Preferences section of a contact record defines how the individual prefers to be contacted and stores their social media profiles.

![Screenshot: The Communication Preferences section of a CRM contact form showing the Text, Phone, Email, and Mail opt-in toggles and the social media URL fields for Facebook, X, Instagram, and LinkedIn](/files/xqC4Iv8Qzk3kYOLan1LU)

{% stepper %}
{% step %}

#### Open the Contact Record

Navigate to the Community Relationships list and click on the contact you want to edit. Then navigate to the **Communication Preferences** section of the contact form.
{% endstep %}

{% step %}

#### Set Communication Opt-In Preferences

Toggle the following options to indicate whether the contact has opted in to each communication method:

* **Text** -- The contact agrees to receive text messages.
* **Phone** -- The contact agrees to receive phone calls.
* **Email** -- The contact agrees to receive emails.
* **Mail** -- The contact agrees to receive physical mail.
  {% endstep %}

{% step %}

#### Enter Facebook URL (optional)

In the **Facebook** field, enter the contact's Facebook profile URL.
{% endstep %}

{% step %}

#### Enter X (formerly Twitter) Link (optional)

In the **X (formerly Twitter) link** field, enter the contact's profile URL.
{% endstep %}

{% step %}

#### Enter Instagram Handle (optional)

In the **Instagram** field, enter the contact's Instagram handle or profile URL.
{% endstep %}

{% step %}

#### Enter LinkedIn URL (optional)

In the **LinkedIn** field, enter the contact's LinkedIn profile URL.
{% endstep %}

{% step %}

#### Save the Contact

Click **Save** to update the contact record with the communication preferences and social media information.
{% endstep %}
{% endstepper %}

{% hint style="info" %}
**TIP:** Communication preferences help ensure you are reaching out to contacts through their preferred channels. Always confirm opt-in status before sending communications.
{% endhint %}

{% hint style="warning" %}
**NOTE:** Social media fields are URL fields that validate the format of the entered link. Enter the full URL for each profile.
{% endhint %}